My HP Solution Center shortcut Icon flashes the connection and then it disappears. I wish I had never changed from Windows 7. Have you gotten any response from HP? I think the problem is with Windows 10. I had the exact same problem today 1/1/16 on a computer that has been working fine with windows 10 with HP solutions center. I can't use my scanner and I am upset - Please help. I have also tried, unsuccessfully, to download the 'HP Scan & Capture' App and it doesn't seem to want to download. I can scan from the, woefully inadequate, Windows- 10 built-in program so, the scanner is functional. I have run diagnostics - the printer prints ok. I have uninstalled the driver ( along with the solutions center ) and re-installed the latest from the HP website.
I have checked for Windows updates - I'm at the latest update. When I click the 'HP Solution Center' Icon on my desktop I just get a tone with no other indication of what just happened. This is when I got the latest Windows 10 update. I have upgraded to Windows 10 and have had no problem until approx. I use the HP supplied 'HP Solution Center' software to run my scanner.